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Return and Exchange

Our customer satisfaction is our destination!

1. All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items in one week and you must contact us within 24 hours of the receipt of your purchase

2. The shipping and handling charge is not refundable. 

If it is not our mistake reason of exchange,customer should be responsible for all the charges of returning and reshipping. 

If it is not our mistake reason of return,customer should be responsible for all the charges of shipping and returning.(Shipping Cost: $10 for Standard shipping ,$20 for Expedited shipping)

3. All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed, such as broken, scratched and so on.

4. For any items,please send by EMS or your local post when send back.


For custom orders (including custom color orders),we could not supply the refund,pls understand ! We may modify the order until you are satisfied, if it is our mistake,we will assure the return shipping cost. So if possible,just choose our stock items !

For any exchange or returns,pls directly send to our factory in Qingdao:

China mainland factory in Qingdao:

Company name:Qingdao Global Touch Hair Co.,Ltd

Address: 26-4-101,Xinhuixindu,Jiaozhou city,Qingdao 266300,China

Zip code:266300

Contact name:Zhang Hongwei



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